Hi, all. Trying to sort options and hoping to rule this in/out.
Frontier DSL, installed 10 years ago as AT&T Uverse (Voice/Internet/TV then; dropped voice/TV a few years ago) with a Pace 3801HGV gateway. Phone jack was in a bedroom. Installing tech replaced that with a new wall jack that has phone/data ports and a coax jack. Coax runs out of that wall jack to another coax wall jack across the room. Then in the living room, coax runs from another jack there to the gateway. So, outside the wall, it’s all coax.
Frontier wants me to replace the Pace. They have sent me two Arris NVG443B which do not have any coax input. Connecting the Arrises via the modem’s DSL port to the data port on that bedroom wall jack has not produced working internet through numerous online/phone chats. They insist there is no current option for a modem that will connect via coax, and they need to send tech to get one of the Arrises working.
Short question, I guess, is, is that correct? Are there really no up to date versions of that Pace gateway or its like that I can just plug and play via coax? Or has this ship sailed and I’m going to need tech help? Much thanks in advance.
Appreciate your reply. I’m absolutely confused about probably all of this, but here’s the weird thing: The Pace _isn’t_ connected to an RJ11 jack. All that’s connected to the Pace are AC and that one coaxial cable that goes to the wall. Disconnecting the coax, whether at the Pace or at that bedroom wall jack, kills the internet and produces an error page that DSL failed to connect.
You guys inspired me to break open that bedroom wall jack. The “phone” and “data” ports on that plate are connected to… nothing, which um probably explains why plugging in the Arris modem did nothing. The coax runs back to this: https://imgur.com/YF73YX3
That could be my photo, except that mine has “10/13” where that has “19/13.”
u/Thesonomakid It was UVerse on install. Frontier bought them out in my area (CT) not long after. _Pretty_ sure the DVR was in the UVerse box itself, which IIRC connected to the Pace by ethernet, not coax. But it has been a few years since I got rid of Frontier TV. For pure cable, we’re in a Comcast area, but I don’t subscribe. I’ve never seen any indication of TiVo.