Just took my 2013 Honda Odyssey to Firestone to have snow tires mounted and alignment checked. I knew I was in for trouble when the service writer said “so we are just installed new tires” and when I said, “no, the tires are in the back of the van” she responded with “you know what I mean”

Then they called and reported that the alignment could be completed because the tie rod ends were rusted tight. I was quoted $1157.16 to replace inner and outer tie rods on both sides. They claim its 5.5 hours labor and quoted me parts prices above dealer prices.

And apparently I need a “camber/toe adjusting kit” for just one side on the back. I assume that is an adjusting bolt that costs about $10. They are charging $206 for the part and $118.40 in labor to remove and replace the control arm.

When I asked what their labor rate was they told me they thought it was $165/hr!

I have used Firestone for a long time because I used to be on the road a lot and it was always handy to be able to pull into someplace 500 miles from home that had the records of what has been done - including warranties. I never had them do anything other tires and alignment and sometimes an oil change. Not anymore.

If I look at the book labor to do the front end and Honda parts, it should not cost more than $500 (before shop fees, etc). If I buy after market parts (Moog) and use a $125/hr labor rate it should be closer to $300.

I am pretty sure the labor they came up with was to replace the entire steering rack! Dopes.

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