Hey everyone…

We have an e-com company and someone allegedly purposefully damaged their product in order to get a new free one. When they asked for more free product to use on the channel and we said no, they ended up leaving a review about how we rudely told them they can’t have free product.

Anyway, someone texted us a warning that she is a scammer (no idea who).

My partner blocked her from IG but it’s added fuel to the fire and now there is mini drama in our review section.

What the heck do you do in these situations? Do you ignore them? I kind of wish we didn’t block her from IG because it seemed to add to her salt level.