I was working with a wholesale supplier that sells liquidation pallets.

On their website it says they do not accept debit cards, but do accept credit cards.

Anyway since my business debit card will run on the Visa Network, I tried it, and the system said the payment failed. No problem, but it wouldn’t let me retry.

I called in since it wouldn’t let me try again, and they said that they would reset the listing and recommended I pay another way, which I did with a visa credit card.

However, I discovered about a week later when I reconciled my books that both payments went through and settled.

When I called them, I got the runaround and delays, and two separate requests for proof, but eventually after about 2-3 weeks they did refund the money on the first payment, and in the meantime I did receive the merchandise more or less as expected.

So my question is, is this just a scam? Is there a good reason why they would not accept debit card payments that run on the visa network when they do accept regular credit card payments?

And can anyone come up with an explanation of why it should be so difficult to get them to fix their mistake?

I mean, they should have been the ones on the phone with me trying to work it out.