Consumer Reports shares insights about electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs) from its latest reliability survey, including the most reliable electric car.
Satisfaction is scored separately and taken into the Overall Score that a car gets. Reliability score is skewered towards drivetrain over other parts of the car.
Do you have source for the claim that they count the software update as reliability issue?
https://www.consumerreports.org/cars/car-reliability-owner-satisfaction/consumer-reports-car-reliability-faq-a1099917197/
Satisfaction is scored separately and taken into the Overall Score that a car gets. Reliability score is skewered towards drivetrain over other parts of the car.