I bought a Highlander in November of 2022.

Lie 1: After I paid, the dealership informed me a second key wasn’t available , but I would get it “in 2-3 months.”

Lie 2: In October I called Toyota corporate customer service (not the dealership) and they told me I “should get a letter later this year”.

Lie 3: I called Toyota again and tried to nail down a more specific date and the person said “the letter will arrive later this month”. (Still October)

Lie 4: October goes by, still no letter. So in early November, I called Toyota again and they said I’d get a letter “later this month”. I told him that’s exactly what the last guy told me, and asked him to escalate my case.

Lie 5: I got a voicemail from the escalation person apologizing, and telling me that I was scheduled to get a letter “later this month”.

I called that number back and said I needed something more specific than “later this month” or “later this year”. He put me on hold for a while, came back and said ”Oh, your vehicle was supposed to be in phase 2. You should have gotten a letter months ago, but it looks like for some reason we didn’t send it to you.”

Seriously? What would have happened if I hadn’t called them repeatedly??

Toyota customer service is embarrassingly bad.