I posted a much more in depth explanation but the mods killed my post because they said I was looking for tech support which I wasn’t. I made clear in my post I went through tech support and samsungs support ended with, 'Live without a phone for an indefinite amount of time while you mail in the phone and maybe you’ll get a phone back or not which I said was unacceptable. I am not expecting any tech support in this thread. I merely want people who are considering a samsung phone to know that if your phone is defective, samsung expects you to mail it back to them for an unknown amount of time during which you will have no phone for them to decide if they will fix it or give you a refund. That is all. I am in no way expecting anyone on this sub to solve my problem. I merely want people to know what samsung does to support their products.