One of the pages I’ve been meaning to write for remarkable.jms1.info is a list of what I’ve seen as “issues” with reMarkable, including the software on the tablet, the cloud service, and possibly with the company themselves.

A few days ago I sent them a problem report because one of their support pages was giving out incorrect information, i.e. that pages could be freely moved between PDFs and notebooks. I wasn’t sure if telling them about it would result in the page being corrected, but it confused me when somebody replied with directions on how to find the “text tool” on the menu, and a link to a page about gestures … neither of which had anything to do with my original report. I responded to that with what amounted to a copy of my original report.

I didn’t hear anything back from that, but earlier today I got an email asking me to take a survey about my experience. I checked the web page and found that it had been updated, and while it’s now technically correct, it’s not very clear.

This prompted me to finish my “list of issues” and add it to the site, so that I could include the link in my survey response.

If anybody’s interested, here’s the link I sent them.