Hey everyone!

I’ll get straight to the point. I am a first time entrepreneur and run a family business with my mom(she handles inventory maintenance and new hire custom builds) + sister (she is my part time assistant)

We have an event hire business that is at referral + corporate client stage- I’m hardly running ads to attract new clients. My biggest struggle as admin is creating systems and process for the business growth

Right now some event hire orders fall through the cracks, I don’t have an inventory management system and other things I probably don’t know I need. I’m still treating this business like a small side hustle and it’s not working for us anymore. My strengths are in marketing and sales so I have no idea how to handle the scale of a business internally or do customer care well.

Please provide advice on:

  1. A good inventory manage system

  2. New employee process that have worked for you (this might vague)

  3. How do you handle customer care? After and before a transaction

  4. Who should I look at as my next 2 hires? Right now it’s the 3 of us and we are overwhelmed. We have a driver that is a contractor + we have a pickup truck

  5. How to get over the fear of a growing business. I’ve traditionally been afraid to hire and grow the business because of my control issues. No one does it better than us mentally

Thank you for all advice! 💕

  • Zoe_RaeOPBEnglish
    1·
    1 year ago

    Thank you so much banana! This is solid and great advice

    1. Create a very scrappy Google docs sheet that everyone in the business has access to.

    2. Would it be best to create this in a simple manual type format?

    3. On it!

    4. Everywhere. I’m marketing, ops, social media and customer care. I just need to hire as you have mentioned

    5. 🤭 burnt out as we speak. Thank you for the advice! I will DM for your details if possible