I am a dentist and I saw a patient a year ago who normally gets treatment in Mexico. Obviously, standards of dental care vary between country to country, and Mexico is the wild west in terms of regulation and standards compared to the US.

Anyways, he had several dental issues being ignored by his dentist in Mexico and I pointed them out and in order to take care of everything, it would have been costly for him. It was up to him as to what he wished to do.

However, he went back to Mexico and his dentist said I was a crook and he wrote me the nastiest review. My practice is yet to take off and I need all the patients I can get. I replied according to friends’ advice in a nonconfrotational way and said that we do work to high standards and provide exceptional service. However, what I’m starting to think is that I should have said was that “as a rule of thumb, if two dentists have a vast disagreement in diagnosis and treatment, it would be beneficial to seek another opinion.” If I were to go back and add that in as an edit, would the reviewer be notified? I want to improve what I see there but I don’t want to open up a can of worms here

edit: is it obvious if a guy says he drives down to Nogales and the dentist there calls the US dentist a crook and he writes a book about said dentist, that the reviewer is a someone whose opinion should be taken with a grain of salt?