Bad experience with ChargePoint Home Flex - Do not recommend!!!

R-codeB to Electric Vehicles@gearhead.townEnglish · 1 year ago

My charger stopped connecting to WiFi after about 7 months, I’ve been working with their customer service to get a refund since the 16th of October to no avail. After numerous e-mail and phone exchanges the best I can get out of them is repeated promises that the claim will be escalated to another team that never have yet to come to fruition.

A quick google search reveals that this is not a new issue, there are similar claims on myriad forums going back years about failed WiFi connections and lengthy return processes. I would highly recommend avoiding this company for home charging based on their customer service alone.

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