Hi all,

I’ve been having a problem with my apple tv for the past few days. Certain apps basically don’t work: Max has audio but no video and when I try to use Disney+ I get an HDCP issue error message. On AppleTV Plus or Hulu every now and then the video will cut out for a few seconds and then the “dolby vision” and “dolby audio” pop-up will appear and everything will go back to normal. Does anyone know how to fix these issues? My google-fu is failing me.

My apple tv is updated to tvOS 17.1 and is plugged directly into a LG B9 tv.

  • JackRose322OPB
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    10 months ago

    No physical changes.

    Not sure when the software was updated, I actually tried to look but couldn’t find a log in the menu. Do you know how to find that info?

    My tv is not connected to the internet so no firmware updates.