I walk into a brand new store with an already established team in a week. I’ve been a tech, advisor and service manager before but it was always a team where I came up through the ranks. This time I’m new to them and they’re new to me.
If you had a new service manager coming in, on day 1, what would you want them to do? Open to whatever. I can feed them, gift them all a 10mm (ha!) Or something else useful. Or?
This is a team that didn’t like the previous guy. He didn’t trust his techs, didn’t quite understand the shop. Genuinely, I want their lives to be easier but for day 1, I just want an icebreaker. .
I’m a bear protecting my people, and I agree about micromanagement. I won’t do that to anyone. Thankfully, there are no weekends here, and bank holidays too.
What about day #1? New manager, first day. Anything that would help break the ice?