I’m sorry you had to deal with that awful guy. Abuse of staff isn’t something that you should tolerate, nor am I asking you to. All I ask is that patients are not profiled as this guy until they have proven otherwise.

This is a systemic issue, not something that you’re expected to fix alone. I’m not blaming you for all the failings of a medical system that is understaffed, underpaid, and overcharged by insurance companies. I’m just asking that people who have suffered at the ER before be heard and believed. I have tried countless times explaining the extent of this systemic issue to medical professionals, and was met with skepticism and outright disbelief about the magnitude of this issue. The many anecdotal experiences from ER visit should give an idea of how common this is among ER visitors.

Yes, it’s true that both sides are making assumptions here. However, patient assumptions that ER staff are capable of causing harm are there to keep themselves safe, and don’t turn them into abusive patients. Discriminatory assumptions made by ER staff can turn them into abusive staff.