Dark blue on black is chaotic evil
Lawful good is asking for trouble. Before they know it, they’ll be inundated with e-mails to their personal company address with poorly worded help requests. They’ll spend half their time making and updating tickets on the user’s behalf that would have been mostly automatic if they’d gone the Lawful Neutral route. They need to insist requests are sent to the main support address. I’m assuming that’s tied directly to the ticketing system.
When I was being Lawful slightly-better-than-neutral, I’d create the ticket and then put a paragraph in the reply telling them to please not e-mail me directly in future, because one day I might be unavailable and their e-mail could go unseen for hours or even days.
Repeat offenders would eventually do it at a time when things were busy too, so I’d be concentrating on the tickets and not things to my personal address, so that slight delay often helped it sink in.
But none of these are real, in the real world IT won’t touch your issue unless you create a ticket, then when you do they just never do anything about it anyway
Blue on black is pretty evil to me.
I thought I was neutral all my life but now I know I’m mostly evil.
Chaotic evil is “creates ticket, but intentionally words the problem poorly before logging off, leaving the junior help desk worker to fend for himself and giving you the solution to a different problem that isn’t relevant in your case”