I have Verizon WiFi, up to 300mbps, & I have to restart my router constantly. I am on the 2nd floor relatively far from my router, but even my Ethernet/Lan/whatever is booty half the time. My other family member seem to have no issue. The thing that’s confusing me is that I’m using Ethernet from the wall for my PlayStation & it’s still laggy af half the time. I’ve had the Verizon people come out & they just say to restart the router, but doing that messes with everyone else’s WiFi & it’s just a hassle doing it everyday. I want to have someone come out who knows all the technical terms & specializes in this stuff who can reccomend non Verizon products & whatever else to fix this. What type of person/service should I look into for this?
I’ve worked at an ISP NOC for several years where part of my job was supporting various wired and wireless environments that have Internet access delivered in a variety of mediums.
Long story short, if your Verizon service is a cellular home plan (since it’s 300mbps and Verizon offers these plans it sounds like it could be) then you’re gonna feel it over gaming, especially especially with wireless. Your best experience will be wired, assuming the wires aren’t damaged or misterminated or CCA.
With wired, your LAN experience will be ideal from your computer until the router. The router, however, deals with two sides of the equation. Your local network and then the internet. It has to communicate outside of your home. If that’s happening over a cellular connection then you’re just going to see latency and packet loss and there’s nothing to do about it unless you can change physics.
Assuming you’re cellular, the fix is to move to a wired medium (even fixed wireless would be a step up though). Wired internet such as fiber or coaxial cable is far less susceptible to interference and is capable of moving data quicker and in a more stable method. But it tends to be more expensive and requires more “visible” maintenance on the ISP’s end which can be frustrating for the customer.