I ordered an s23 plus and a galaxy watch 6 directly via the Samsung website. the package was delivered today but contain a power bank and not the items I ordered.
The invoice shows that it should have contained the products I ordered and it had a slip for the trade in return I booked.
It looks like I’ve been scammed at the warehouse stage since the outer packaging looked to be in tact with seals when I opened it first. Either way something very wrong here
I have contacted Samsung by phone and they have requested images which I have sent via email.
What are my options from here? Have people has this happen before?
What is usually the resolution? Do I just end up paying for a phone and watch that I never get? Or will Samsung send another?