I just bought a new 2023 CX-30 yesterday at a Mazda dealer. They give me a good price and so I accepted it.
The problem is that they just give me one auxiliary key but two remotes. I thought that each remote should have an auxiliary key. The dealer said no. They said that Mazda, the manufacturer, only gave them one auxiliary key. They insisted that Mazda messed up.
So I asked what the solution is now. They asked me to drive 1.5 hrs back to the dealership to get a copy of the key. I said that I can ship my current key back to them. They didn’t want to pay the shipping fee because they said it’s Mazda’s fault, not their fault.
So how many auxiliary keys you guys have on a new Mazda?
Thanks for the detailed instruction. So I basically ask the part department to get a mechanical key and pay it on my own? This is definitely less of headache. I don’t want to talk to the salesman anymore who doesn’t care his customer once the car is sold.