Not an expert on this as I’m sure it could be a couple of things and I’m sure those more versed will provide additional context and answers. Yesterday I help set my Mom’s new account up and we added the desktop, mobile, and tablet app and pairing. I also recommend she gets “Connect Services” since it is only $2.99 a month due to how she plans to write and leverage her remarkable and Type Folio. I noticed when she set it up, she has the connect service for free until November of 2024. Based on your needs, there may not be value in getting the connect service and that should be ok. For others based on their needs, the few minor aspects it provides they may find useful in their workflow. I’m grandfathered in because I purchased the rM2 back in 2020 when it launched.