I know this post will probably make me look dumb but I need some help here. I recently got a new laptop so I wanted to give my old one to my mother as a gift so I decided to run a factory reset so that way none of my files would get in her way since she needs it for work. Part of the way through the reset I noticed it got stuck at 36 percent. Rather than waiting for it to finish like any smart person would I decided to hold the power button and turn it off. Now each time I turn it on it goes on a loop of saying its restarting and then the screen going black. Now with that backstory out of the way, my questions are:

A. How do I fix this?

B. If I choose local reinstall, if any unrelated files somehow got into the system file folders, would those files be saved during that reinstall after the reset?

Any advice is greatly appreciated :)

  • Scribbled_SlothsOPB
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    1 year ago

    I chose for it to completely delete everything. Also I’m going to have a family friend look at it who is a professional with this sort of thing as I don’t want to accidentally cause any mote damage but your advice is still very much appreciated.