We tried (my wife and I) to order a watch through Jomashop and this was our experience:
Called the bank to confirm our identity and authorize the purchase. Paid for the watch, expedited shipping, and shipping insurance.
Charge shows “pending” for days, no shipping notification or update. Wife calls them to ask for a shipping/status update. They decide all of a sudden they want a copy of her ID (front and back), have all sorts of questions for her that sound like U.S. Census questions, etc. They were asking her things that were really inappropriate to ask and had nothing to do with verifying her identity, under the guise of “trying to make sure there’s no fraud.”
We thought they were very unprofessional, and rude on the phone, as well as out of line with their questions. I think if they require you to send them documents that should be mentioned during the checkout process and asked for BEFORE they take your payment. We canceled the order and now have to wait several days for the charge to be canceled/refunded and now are not able to buy a watch from elsewhere until this is resolved.
We have bought high end items plenty of times from other sellers/websites and never had an experience like this. It completely turned us off from Jomashop and the whole thing was a bad experience, as well as disappointing.
Interested to know if anyone else had a bad experience like this with Jomashop? And if you have recommendations for vendors who don’t do sketchy things like this? The whole thing left a bad taste in my mouth.
Thanks in advance!
I know it wasn’t flagged by the bank, because I called and pre-authorized it, told them I was about to make a purchase, gave them the exact amount, verified my identity with them (called through their banking app as well by the way which uses 2FA). The bank had no issues approving the charge. So it was odd. I also called my bank again seeing that the charge was still listed as pending and they told me there were no holds on the bank’s end. They were asking my wife personal questions, not just things to verify her identity. It was really odd and I would think it was someone else posing as Jomashop to try to commit identity theft if it wasn’t for the fact that I called Jomashop’s official number directly and they did confirm it was them.