A customer ordered a product in a certain colour back in February. They reached out just now realizing they were sent the wrong colour (a similar one) because their sister ordered and got the correct colour.
Ecommerce business owners - do you honour this even though they have been using the product for nearly a year? Or do you have a limit to when inquiries can be opened on an order?
This is great advice for pretty much every business and situation. Esp “people just want to be heard”
I get cut off in every conversation with clients but just listening usually makes them happier than the offered solution.