Has anyone had issues with their recurring payments unknowingly being paused? I got a letter in the mail saying I was overdue and the early November payment did not go thru and the Dec payment is coming up. Everything looks fine on the website, it even says I have recurring payments set up until I click on the bank info tab and it says something about a new website and needing to add my bank info again. How do mail alerts for this not go out?
I guess this is set up under an alternate email so that’s why I didn’t see it. Really seems like something that should have been mailed out.