So I only have one negative google review. I had two but after replying to both and calling both of them out for never having been to my business, both deleted their reviews. The one who initially only left a rating then decided to leave another negative review a week later denying my claims about who I refused to work with her. I wrote another review going into greater detail as to why she’s banned from my business.
But I’m not sure what to do if she writes another review. I’ve started taking screenshots of her reviews and my responses. On one hand I’m afraid she’ll delete her review again. I was happy when she left the first one because I only had 5 star reviews until her and I know some people find that suspicious. But she’s also a little unhinged. She claimed over the phone I wouldn’t work with her because she’s black even though I’m also black and my business is listed as black owned.
That makes sense. I work for myself and actively turn clients away if I don’t think I will enjoy working on them or I think do a bad job. I just turned a guy away 30 minutes ago and he thanked me for my honesty. This negative review was from a woman who had a very bad relationship with her doctor and brought her race up over the phone multiple times. She left the review because I declined to work with her because she made me uncomfortable.
I do wonder if the people more prone to seeing a business defending themselves are people u wouldn’t want to come in though. I’m a massage therapist and the industry attractsca lot of self entitled customers that I’ve been working hard to avoid.