How do you deal with customers that have fraudulently claimed a chargeback previously?
For background, the customer received goods and services from us a few years ago and months after the service was complete, they claimed a chargeback with their credit card company. Thankfully, I disputed the claim and won the case but I do not want to deal with this customer again.
They tried placing another order last year using a different name, address and credit card until I discovered it was the same customer. I recognized their distinctive voice and looked up the phone number they were calling me from. I declined that order.
They called again this week wanting to place another order.
What do you do in a situation like this or what do you say to tell them you don’t want their business? I’d rather not have to go through another possible chargeback.
Do whatever you need to do to not deal with that customer. I’ve learned they do it once they’ll 100% do it again