“While we are working to gather more information, at this time we do not believe hardware issues played a role in the product concerns that we successfully addressed with the firmware update.”
Basically they left the door wide open to eventually admit the hardware is to blame. They also left the door open to claim that the hardware issue is separate from the issue they “fixed” with the firmware update.
It’s a soft denial.
“While we are working to gather more information, at this time we do not believe hardware issues played a role in the product concerns that we successfully addressed with the firmware update.”
Basically they left the door wide open to eventually admit the hardware is to blame. They also left the door open to claim that the hardware issue is separate from the issue they “fixed” with the firmware update.