A long, long time ago in an internship far, far away, I encountered a user who did not need management. He remembered his passwords without writing them down, even as they changed. He could be trusted to apply software patches himself and return the media the same day. He needed nothing more from us than a friendly hello.
It has been over six hundred million seconds since then and I have yet to encounter another user such as this.
I do feel kinda bad for people. There’s very few jobs left where you don’t interact with a computer in some form or another, and the reality is that it’s not for everyone. Of course most people can benefit from using these “tools” but since they’re always upgrading, there keeps being something new to learn.
Personally, I love technology and playing around with new tech. However, if I’m great at sales or a lawyer or something, that’s where I add value, not in knowing how a computer works. So I can see how people get frustrated with it.
In the end it boils down to, pretty much everyone needs IT, but IT doesn’t need everyone. Think about it, when was the last time you worked at a company where an employee didn’t have a computer or need a computer for some task that they do?
Most technology problems would be solved by people having basic problem solving skills. I don’t feel bad for people who don’t “understand” technology while at the same time not putting in the slightest amount of effort to understand. Some people get thrown off by 2FA, and every single 2FA I’ve ever done has had easily followed instructions. People just don’t put in the effort.
