Hi there. I’m currently looking into setting up a helpdesk website and was first introduced to Peppermint and UV-Desk.

I’ve been looking into Otobo Trudesk and Zammad as well.
Just looking at these three over Peppermint and UV-Desk, I think I’ll end up going with one of those.

Do you have any opinions on these or is there a third option you prefer?

  • @bhthlljBEnglish
    1•8 months ago

    I’ve been using Zammad professionally for years. Can recommend it.

  • @bobbarker4444BEnglish
    1•8 months ago

    Can’t say I looked too much in to alternatives, but I got my workplace set up with self-hosted OSTicket. Worked perfectly for what we needed

      • @bobbarker4444BEnglish
        1•8 months ago

        Unfortunately, not any more, sorry!

        That was a while ago and we recently finished developing a replacement in-house so the OSTicket server is no more

        I will say though that the Admin/Client panels are all powerful but quite unintuitive and not pretty. Think of old software from 90’s / early 2000’s that could do everything you wanted but you needed the manual most of the time.

      • @nerdyviking88BEnglish
        1•8 months ago

        They are very very bare bones .

        Go look at Os ticket awesome theme instead