I have parental controls and downtime turned on for my child, but occasionally it flakes out and I don’t get it.

For instance, their phone should go to downtime at 8pm tonight, but still allow them to communicate with me and their mom. But the phone is in downtime at 6pm, and they can’t contact us.

So I went into the settings to review and saw the downtime schedule I’ve created. It was correct. I power cycled their phone with no change. I went back into my settings and it showed no scheduled downtime.

Is this an iCloud issue? Is there something we should be doing differently? Are their non-Apple alternatives?