Hi,I recently got a new router, the TUF-AX5400. For work, I have a VPN which I connect to. Its use L2TP/IPsec with pre-shared key. I am using the built in windows VPN to attempt to access. Every time I try i get the following error The user SYSTEM dialed a connection named Work which has failed. The error code returned on failure is 809.

I have attepted the following.

  • Disabling windows firewall.
  • Disabling firewall on the router.
  • Ensured that WAN - Nat passthrough was enabled on router.
  • Tried AssumeUDPEncapsulationContextOnSendRule regedit fix.

My old router worked fine. Other people can access the VPN. And no devices on my network can connect to this VPN.

Any help would be much appreciated.