I’m currently residing outside of the US (in South Africa) and wanted to get a Steam Deck OLED. I’ve successfully purchased a Steam Deck LCD previously with no issues. I used the exact same method, i.e. I used a US Steam account that I previously created and where I have also 2 games previously purchased in my library, I used a US Unlocked account to make the payment using a US prepaid card, and I used the shipping address of a package forwarder whose warehouse is in Oregon (Shipito).

The purchase went through fine, but then about 3 hours later it got cancelled and refunded. Any idea why this might be?

The only real difference from my previous LCD purchase is that I used a different package forwarder then (MyUS with address in Florida), but other than that I can’t think why.

I haven’t clocked any time on any of the games in my library, could that be another reason? I’ll try put in some time before I try to purchase again. I’ll even buy another game just to show some activity maybe?

I’ve logged a Steam Support query already, but thought I’d ask here since there might be others who experienced this.

I’ve seen this post (6) Purchase cancelled and refunded : SteamDeck (reddit.com) , so maybe it’s just due to something else, maybe too many orders since it just launched.