Their customer service is HORRENDOUS. I Think it’s also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).
But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn’t another company taken over yet?
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It’s going to be. Check out Orcapass.com
A friend of mine is building it and moving fast. Tell him I sent you and you get a discount
$1,600 min for COLOMBIA?? Umm, i’ll pass.
Yeah it does seem a bit expensive. Don’t even look at the U.S. ones. Hopefully it will get cheaper though once he gets more hosts on board.
+1 for Orcapass. Great founder, too.
The call centers are in India. Morality is a luxury over there, they don’t give a fuck if you get screwed by a host.
AirBNB’s customer service is PURPOSEFULLY bad. Make no mistake, it goes way beyond the service workers communication problems. They have tightened their policy to screw the customer and side with the home owner 99% of the time, even WITH proof, even WITH video evidence. I dread using them in case something goes wrong bc I know I won’t get any restitution. They screwed me out of $400 for what was supposed to be a luxury Christmas present get away. The place was NOT clean, everything was disgusting, I had proof. Ofc I get no refund, and they allow the host to harass me over messages. Fuck AirBnB.
Because its an awful business model. It replaced city-based services, which was workable. This is not and never will be.
They have several competitors but knocking off the biggest marketplace in any segment is really hard. You need to get a majority of listings on your platform before you can even have a chance at attracting enough customers to justify them listing. Chicken-egg issue.
You should try building a company with better service if you think it’s easy!
Amazing question
Their main competition VRBO is not much better.