Hi!

So I bought the Maybelline Lash Sensational mascara and I tried it out for the first time today. I noticed that the formula is very dry. Like when I pulled out the wand, there was barely any product on the bristles. I didn’t wipe it off or scrape it against the edge or anything. I didn’t pump it either because I heard it ruins the formula. I just pulled it straight out, and that’s what it looked like.

Anyway — I applied the mascara and it went on nicely but very lightly. I wasn’t satisfied with that one coat, so I went over my lashes multiple times, but it started to clump so I stopped.

I still hadn’t gotten any volume at that point, but I didn’t wanna keep going in case it became all clumpy. I used a spoolie to comb out the existing clumps, but that caused the product to crumble and flake. I guess due to the dry formula? The flaking wasn’t terrible per se, just a few tiny specks, but I stopped combing to prevent more flaking.

I still liked the final results. It was very subtle and natural. I thought it looked pretty — but I was disappointed that there was no volume or length. ☹️

I’m a bit confused, because this mascara is known to be very wet, right? I heard Maybelline mascaras are generally on the wetter side. Before I bought this mascara, someone kindly gave me a lot of great advice. They said this mascara has a very wet formula, but once opened and a few days have passed, it’ll dry and become much more manageable. This person had gone through several tubes of this specific mascara. I did some searching and a lot of people say the same thing, that it’s wet upon opening :(

I’m confused why mine’s all dry :( I ordered it from a reputable local retailer. (I’m in Europe) It came neatly sealed with plastic wrapping. Like I said, the store is reputable/legitimate.

My question is, is this normal? Not all batches are the same, and that’s just the way it is, or?

Or could this be a product defect? Am I right to contact the seller with a complaint?

I don’t want to file a complaint without valid reasons 🤦🏻‍♀️ I’d feel so stupid if this is a normal occurrence.

This was my first try, so I’ll obviously try it more and see how it is, but yeah. But it’s already this dry, it’s probably just going to get drier as time passes.