So I have a flashdrive with my pictures and videos from old phones, I went to open a folder and they don’t load, 2 of the folders show all the thumbnails and open fine, but then one won’t show thumbnails, when I click to open it says "we couldn’t open this because the file type is unsupported, the the file extension is incorrect or the file is corrupt I know they’re supported they’re Jpg and Mp4. however they still use up storage, I already tried the windows repair under properties, chkdsk and the basics of restarting my computer and tried it on my laptop. Computer is windows 11 and laptop is windows 10. Do I need some recovery software or is there something else I’m missing? Main reason is the pictures in there are especially sentimental (military friends and such) Thanks for any help!