Apple valued my traded in iPhone 12 Pro Max at £0, thanks to 1 crack on the lens. The merits of this aside, I obviously had no intention to accept this offer.
While scrolling the page my finger hit the Accept button, and that was that. No confirmation nothing.
I have spent ages talking to Apple support, who claim they can’t do anything and it’s “in the legal terms that once you accept, you accept”. While they’re legally in the right, I’m out a fair amount of money.
Has anyone faced this before? Is there ANY way to cancel the trade in at this point, or anyone to contact?
Frankly, the support experience has really soured me on Apple.
Just don’t mail them the old one. If they don’t recurve it after a few months the trade is cancelled last I recall. I reneger my last trade in box including a slip over paper pretty much saying you have X amount of time to mail this so it’ll count towards your trade in.
I’m sure you could also tell apple to cancel that order and then just restart it
It’s not a big deal at all, just keep your old phone and don’t give it to Apple. They weren’t going to give you anything for it so it makes no difference.
But is it worth something with a cracked lense?
It was designed to make it so you can’t correct a accidental tap. You see it in live service games all the time.