First they have the audacity to mail a broken used jet bot to my parents instead of a new one that I bought several years ago, and refused to replace it. Their customer service sucks, and finally after a month of fighting they sent a label to mail it back for them to repair. A month after that, the same broken unit gets sent back to my parents with a sticky note saying they can’t fix it. Never got a refund from Samsung (but I sure as hell filed a CC dispute).
Today, I was toying with the idea of upgrading the s22 ultra to s23. When you trade in the price magically increases $200 as they lower the educational discount program from $300 to $100. Why has Samsung turned into such a shifty, scummy company?
Always has been a shitty customer service experience. It is really too bad, because their engineers are doing great work.