Hello everyone,

My mother leases a Commerical stripmall downtown to run her business from. She has a few other business that rent the offices next door to her office in the strip center. One of her tenants couldn’t afford rent or any of her bills. After about 6 months of no rent, my mom had to evict the tenant.

My mom started a new business in September, 2023 out of her main office in the strip center.

The tenant retaliated by posting on social media, damaging the building, stealing items like Sonos speakers from my mom’s office, and leaving non related reviews on Yelp and Google.

My mom felt really bad about the evicted the tenants situation and gave her all the chances in the world to pay her bills. She filed in small claims court for the damages on the building. Yelp deleted the review. However she now has 8 one star Google reviews that are attacking my mother’s character and have nothing to do with the business.

We have reported the reviews several times now, but can’t get Google to remove them. The evicted tenant used her family’s Google accounts to leave the reviews. Which is quite obvious because they all have the same last name, the reviews are nearly identical, and not related to the business.

What is the best way to get these reviews deleted?

Thanks

  • ProfessionalMother51BEnglish
    1·
    1 year ago

    This is devastating when it happens to your business. I think it’s actually quite common to see someone try to slander a business with a series of 1 stars in a row. Best thing to do is use it as an opportunity to respond to them and without identifying them or their interaction, stand up for yourself with the facts about how you run a ethical business. Then get a series of people to leave good reviews that mention the 1 stars are being invalid and reasons why

  • cynthiachan333BEnglish
    1·
    1 year ago

    Google won’t take down the reviews. I had a competitor get people to write fake reviews and have reported them many times. You can just respond back. It sucks