Let me preface by saying I had two Hyundais before my CX-5, so I’d been dealing with years of terrible treatment at their dealerships.

Took my car in over the weekend to get a new tire (had a slow leak due to a screw embedded inside it). When I checked in I asked the service advisor how long everything would take as I wanted to make a massage appointment an hour later and needed to call them to confirm if I could or not.

The woman immediately got on the phone, asked if my tire was in stock, and then told the tech “Would you be able to get her in and out in 30 minutes? That’d be wonderful!” Sure enough, they worked their magic and I was able to make my appointment with plenty of time to spare 🙂

I know it seems like such a little thing but their service goes above and beyond in ways Hyundai never did. For those who have heard horror stories of their dealerships being absolute shit, they are all true (one time I had an oil change scheduled and the tech never checked me in, causing me to wait over 3 hours).

This woman’s kind gesture really made my day and I’m so happy I switched over to the Mazda family.