Volvo seems to be the worst of the luxury brands when it comes to customer service. I was shocked at how useless they were when I went to test drive an XC-40 recharge. I asked about the wool seats and they laughed at me, telling me no one buys that from them. I said they might sell more if they actually had some to look at, but they blew me off. They couldn’t tell me anything about the car itself, including charge rate, battery size, efficiency, etc.

I went there expecting to order one, and ended up leaving with no intention of ever buying a Volvo again.