Unfortunately my ear buds are suffering from the infamouse problem since I updated the software a couple of months ago.I contacted the custommer support centre they refereed me to their repair shop and said that if the problem is with the software then I will be able to change the faulty earbud with a new one for a charge of 120e.

I was surprised by this because I saw a bunch of posts on here which said that they got new ones free of charge.

I am suspecting this is because I live in Serbia and we don’t have customer protection laws.

Does anyone have any experience with this? Having the option to pay for a replacement and not getting it for free because it is pretty infuriating to have to pay for something after they broke the product.

Also have there been similar issues with battery drain with the new wf-1000xm5 and wh-1000xm5?

Thank you to everyone who shares any info.