I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.
Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.
Save yourself some time, include a picture of the problem when submitting an RMA.
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You should aim to provide as much information as possible on the first message to support, used to work support for years, the amount of “my game don’t work” tickets I received from users seeking help but zero information.
Not the same situation but my delivery was stolen. I’m a bit annoyed because after waiting for the initial response I responded almost instantly. Now it’s been another 24 hours and I’m still waiting.
Lived in the support world for a long time so I get it to some extent but they already said they would send a replacement and just reached back out to confirm the same address. Was hoping the new one would have shipped today but that’s not happening at this point.
I am not happy with Valve support (I’m in the EU, don’t know if it the same worldwide or not). My SD LCD makes a clicking sound and also you can feel it. I started a support request, but it has been days now that I’m talking to Valve. First they made me do a video, then asking questions and questions and questions.