I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.

Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.

Save yourself some time, include a picture of the problem when submitting an RMA.

  • Madnessx9BEnglish
    1·
    11 months ago

    You should aim to provide as much information as possible on the first message to support, used to work support for years, the amount of “my game don’t work” tickets I received from users seeking help but zero information.

  • MoonStacheBEnglish
    1·
    11 months ago

    Not the same situation but my delivery was stolen. I’m a bit annoyed because after waiting for the initial response I responded almost instantly. Now it’s been another 24 hours and I’m still waiting.

    Lived in the support world for a long time so I get it to some extent but they already said they would send a replacement and just reached back out to confirm the same address. Was hoping the new one would have shipped today but that’s not happening at this point.

  • foszlockBEnglish
    1·
    11 months ago

    I am not happy with Valve support (I’m in the EU, don’t know if it the same worldwide or not). My SD LCD makes a clicking sound and also you can feel it. I started a support request, but it has been days now that I’m talking to Valve. First they made me do a video, then asking questions and questions and questions.