Hey! I made a post on the Blizzard Forums a few hours ago, talking about my experience on Blizzard Support, and how they refused to look into my unjust account for hacking (which was likely a false positive, but regardless of my efforts to cooperate, Blizzard Support refused to look into the matter completely.) After like 2 hours, it was flagged for “Trolling”, and the post was removed shortly after. They didn’t provide any explanation of where my message could be considered “trolling”, they just deleted it. I personally think it was an attempt to silence me from sharing my experience on how they totally mistreated my appeal in Blizzard Support, but I’m curious what you think.

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Text of my original post:

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Hey, I wanted to share my experience with Blizzard Support regarding my ban appeal.

Last week, my Battle.Net account was banned, and an e-mail confirmed that the reason for my ban was Hacking. I was really confused because I have never cheated once in any video game, let alone Overwatch. But I figured that it was probably a misunderstanding and that the ban would be lifted when I contacted Blizzard Support.

I was thinking about what could’ve possibly caused this, and after a while, I realized that I downloaded a software the previous day, that could’ve maybe caused a false positive. There is more info about the software in the screenshots, so in short:

I downloaded a software called UltFone Android System Repair to my PC because I needed to manually restart my phone. After this realization, I wrote another ticket to them as a response, detailing the situation, as well as offering my full cooperation, so I could prove my innocence.

After a bit, I got a very generic AI response, which said that this action has been taken in accordance with our Terms of Use and our In-game Policies, and linked me to their In-Game conduct page, which in short, only mentions that “You will get banned if you cheat”. And with that, my ticket was marked answered.

As the response did not help, nor even acknowledge what I was talking about, I decided to mark my ticket as opened, and I decided to write down the same things that I did the first time and ask directly to talk to an employee, instead of an AI.

After waiting 3 days, I finally got a response. In the response, the Blizzard employee quoted the AI almost word for word and decided that they refuse to look into my appeal, upholding the ban, without any type of investigation or cooperation.

After submitting another ticket with the same issue, it was merged with the previous one, where they said again that they are refusing to look into the appeal.

So after almost a week, Blizzard offered no help or cooperation in the matter whatsoever, and now are openly saying that they refuse to look into the matter or respond to it in a helpful or cooperative manner. I think the whole way Blizzard conducted this appeal was laughable and insulting as a customer, considering that I’ve been talking to them in a polite way, always saying that I’m fully willing to cooperate to prove that my ban was unjustified, possibly caused by a false positive.

I made this post in order to shed some light on how Blizzard Support treats ban appeals, as well as ask for your experiences. Has anyone ever dealt with something similar to this? Or maybe is there anyone who got banned, and got their ban lifted after contacting support?

Screenshots of the tickets can be found here, message of flagging/removal here.

I’m hoping this forum post will gain some attraction, and perhaps other people who were unjustly banned, and then denied by Blizzard Support can share their stories. Thank you for reading my post!