Hi everyone,

I bought a SteamDeck OLED on the day of its release, and I received it on 27/11 (France). Upon opening the box, it never turned on. I tried all possible combinations, differente power brick but nothing worked. I contacted support on the same day, but I still haven’t received any proposed solutions… So, I requested a refund tonight to try to move things forward. I’m a bit disappointed to have waited a week for this outcome…

https://www.youtube.com/shorts/tzREAa-daDM

Do you have any ideas on what more I could do?

Thanks for your help.

Lucas.