Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:

Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.

Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol

Thanks in advance for any help!

  • dyelawn91
    OPBEnglish
    1·
    1 year ago

    Thanks for your advice, everyone! After exhausting the trouble shooting options I was able to complete with my Deck in the state that it’s currently in, I went ahead and ordered a new battery. Fingers crossed my Deck can rise from its grave.

  • fediverserEnglish
    1·
    1 year ago

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  • openeyes93BEnglish
    1·
    1 year ago

    I envy you. At least yours turned on. Mine was dead dead. No boot to BIOS. No backlight. Nothing.

  • hushnecampusBEnglish
    1·
    1 year ago

    Do you not get two years warranty where you live? That’s shitty.

  • PanicMode-1847BEnglish
    1·
    1 year ago

    I had an issue almost exactly like this on a 2ds. It wouldn’t power on anymore, but would when charging. It just needed a new battery.