I’ve heard that, but once I tried to refund a game at 3 hours and got nothing but an automated response (denial) everytime I requested a refund.
In this specific case it was actually a game I played 2 hours of during a free weekend approximately 4 years before buying it, played one hour after buying it to see if it had gotten better, decided it hadn’t and refunded it. But Steam counts free weekend playtime towards the refund window…
If there’s any actual way to ensure a human reviews it, that’d be neat. 100% it was automatically denied by some code just checking my playtime and seeing it was past two hours.
7 hours of cities skylines before I have up on trying to get a subway to align in what’s supposed to be a relaxing game. My fault that most of that time was afk, I suppose. Steam refused to refund.
Steams 2 hour window is not a hard line. I’ve refunded games after spending hours trouble shooting
The two weeks thing I think is the hard limit, but 2 hours most definitely isn’t.
I’ve had them refund on longer than two weeks but it was because I had 0 play time in it.
I’ve heard that, but once I tried to refund a game at 3 hours and got nothing but an automated response (denial) everytime I requested a refund.
In this specific case it was actually a game I played 2 hours of during a free weekend approximately 4 years before buying it, played one hour after buying it to see if it had gotten better, decided it hadn’t and refunded it. But Steam counts free weekend playtime towards the refund window…
If there’s any actual way to ensure a human reviews it, that’d be neat. 100% it was automatically denied by some code just checking my playtime and seeing it was past two hours.
7 hours of cities skylines before I have up on trying to get a subway to align in what’s supposed to be a relaxing game. My fault that most of that time was afk, I suppose. Steam refused to refund.
I emailed Gabe directly when I had an edge case like that. He forwarded it and it got resolved.
You have understood a very important fact about life.
Always eat your dessert first, and always complain at the top.
Even 2 weeks isn’t the hard limit, at least in Australia.
I finished Doom Eternal at launch and put about 20-30 hours into it, but got it refunded when Bethesda added Denuvo to it 3 weeks post launch
Ngl I’m honestly happy with the trade off of being able to refund games when publishers try to pull shit vs being able to buy a Steam Deck
I think Valve are much more open to late refunds when developers do something unpopular to a game, such as this
I’m at 5hr and was denied. Really didn’t think Bethesda could make such a wreck… Or at least would try harder post fo76.
I did try for a refund at 20 hours but no luck