Want to emphasise that I’m really happy with the outcome and the photos look good, but the expectations on the other side seem different from what was delivered

  • Photos were at a different location to a place we’d shot previously, liked the previous shoot better
  • Not happy with the classic “Couples” poses
  • All four are on disability support, and were chaperoned by parents (which I wasn’t aware of) and contradicted my instructions speaking over my shoulder on client posing at every stage making it hard to get natural posing.

Basically I back my work (https://williamsphotographyau.pixieset.com/couplesshoot/) and think it’s a good shoot. Not great, but I think it’s the best I could have done based on the circumstances above but they’re just angling towards getting another shoot for free which I don’t want to do nor feel their entitled to.

How does everyone else address unhappy clients for what you feel is a good shoot?

  • SmirkisherBEnglish
    1·
    11 months ago

    Sorry, could you please precise, on your link all photos are the last session they disliked or part of it is the recent and the rest the previous session?

    I don’t have any experience in paid shoots, why not ask them why they didn’t like it more specifically? Make them point out the photos they didn’t liked / liked so you can identify what points could be problematic (to them at least)?

    Personnaly, I think a good chunk of photos are great, I love the ones close to the sea, on the sand and rocks, my favorites are the ones with the shadows, beautiful! For the others I certainly agree with previous comment about background blur, especially in front of the plants which contrasted them well but isn’t a great background imo… Their expression indeed truly show enjoyment they look like it was a great experience to them.

    • discount_hemsworthOPBEnglish
      1·
      11 months ago

      Exactly right. I didn’t have a great DOF here just because of the actual positioning of the patio. I couldn’t get any further back without getting a larger area which I was trying to avoid. Also pretty on brand with my styling that I appreciate the landscape as much as the subject (it’s easy to shoot everything at F1. 8 and blur everything into oblivion)