• TDCN@feddit.dk
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    7 months ago

    Maybe if human Call centers upped the quality to something useful maybe they would not be so replaceable

    • Ultragigagigantic@lemmy.world
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      7 months ago

      The poor quality is a benefit to these shitter corporations.

      Oh sure you can get a refund, just go through customer service hell. It’s all about that 1-10% group of people who give up and relent to the corporations infinite hunger for money.

      If customer service wasn’t experiencing "unprecedented " call volume, people would be more willing to get their rightful conflict resolution.