The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
The poor quality is a benefit to these shitter corporations.
Oh sure you can get a refund, just go through customer service hell. It’s all about that 1-10% group of people who give up and relent to the corporations infinite hunger for money.
If customer service wasn’t experiencing "unprecedented " call volume, people would be more willing to get their rightful conflict resolution.
Maybe if human Call centers upped the quality to something useful maybe they would not be so replaceable
The poor quality is a benefit to these shitter corporations.
Oh sure you can get a refund, just go through customer service hell. It’s all about that 1-10% group of people who give up and relent to the corporations infinite hunger for money.
If customer service wasn’t experiencing "unprecedented " call volume, people would be more willing to get their rightful conflict resolution.