Aside from the lousy speakers and the occasional bounce keys, I have to say the Lemur Pro may be my favorite laptop I have owned (I used MacBook Pros for a long time).
I ended up switching to Arch with KDE, but hardware-wise it’s a solid machine. And I appreciate the technical support I’ve received (minor issues). I love the battery life on this thing.
I also appreciate: easy to swap SSDs, easily replaced battery, a keyboard and track pad that work just fine, and again: tech support. I know some people who have issues with sleep on Lenovo laptops running Linux; this has absolutely never been an issue on the Lemur Pro. Works perfectly for me.
I’ll probably run this thing for another three years.
I can’t comment on that at all. I am in the US.
All I can say is that System 76 support for me has been very good. Never need to use a phone; just use their support web site and they have been on top of every (minor) issue I have had. And I mean minor: wifi card went south, needed a new battery, and I need to stop opening this thing in my living room: I’ve lost screws. Also, the left CTRL key cracked. They addressed all that silliness rather quickly.
I very very much appreciate their support of right-to-repair. I look forward to the day System76 releases their own laptop (the laptops they sell are essentially Clevo. I won’t complain, tho, because this thing works very well)
I ended up switching to Arch with KDE. But I think out-of-the-box a System76 laptop running their customized GNOME is just fine.
I have not tried to run Linux on a lot of laptops, but it seems to me the most common complaint is suspend. I have never, ever had an issue with suspend on the Lemur Pro. I close the laptop, and it suspends. Every single time.
And I love the battery life.
My only complaint: the speakers are atrocious. But I don’t much care as I use bluetooth or I Chromecast. Not a big deal.
I just think the company does a good job. Perfect? Nah, nobody is perfect. But I think they have a vision and I’m happy with what that vision is.