My Apple watch ultra is still within 1-year coverage, it has a dead pixel verified by Apple Store Genius Bar technician and authorized repair service they recommended (BestBuy GeekSquad) after running diagnostics and locate the area of the dead pixel before sending in for repair.
Both times, my Apple Watch Ultra was sent right back to me without any mention of the dead pixel issue I raised and verified by their in-store technician. The only response was “Couldn’t replicate the issue”
I reached out to Apple Support and they won’t do anything besides asking me to try another send-in repair. What should I do next to make sure they will actually look at the dead pixel issue this time?
This is super annoying once I notice it and even more disappointing given it wasn’t being looked at in repair center.
Thanks for the reply! How do I escalate to someone that “senior”? Today I started with online chat and then talked to a “Senior Technician” on the phone who still suggested me to send in the product once again and can’t promise it won’t be the same response from the repair center. He also misstated that I can try go to BestBuy (their authorized repair service) who will have the authority to fix or give me a replacement. But BestBuy said for Apple Watch, the only thing they can do is send it back to Apple Repair for me. It’s still some random repair person who presumably won’t even bother looking for the dead pixel and call it a day to send it back to me.
Anyway, is there a specific way we can quickly reach such a “senior” person that can help emphasizing such an issue?